Our live business help line hours are from 9:30 A.M to 4:30 P.M. Eastern Monday through Friday. Due to a high telephone call volume this time a year you may be redirected to voice mail. Please leave a name and call back nunber. Our Oulet Store is now open and located in The Crossings Shopping Center inside the UPS Store at 12973 SW 112TH ST. MIAMI, FL 33186. Outlet Store hours are from 9:00 A.M. To 5:30 P.M. Our Mailing address: coolcoolerparts.com 12973 SW 112TH ST. Suite 256 MIAMI, FL 33186 Phone: (305) 790-7680 Fax: (305) 248-9543 sales@coolcoolerparts.com Our online business hours are from 9:30 A.M to 4:30 P.M. Eastern Monday through Friday. Due to a high telephone call volume this time a year you may be redirected to voice mail. Please leave a name and call back nunber. sales@coolcoolerparts.com Please Read Notice: If shipping is not calculated order will not be processed. NO Exception! Customers are responsible for the shipping cost for the return of unwanted parts. Any attempt to confuse shipping cost calculator will result in order cancellation. Orders returned to us due to incorrect shipping address will forfeit freight cost. Customer is responsible for the additional shipping cost to resend package. No account will be charged without an emailed authorization to do so. NO Exception! WE DO NOT GUARANTEE SHIPPING SERVICES from either UPS or the United Postal Service (US Mail. *Checks and Money Orders 1) Make all checks and money orders payable to Bad Fish Club, Inc. 2) Include shipping cost when writing checks or money orders. A. Orders ten (10) items or less add $5.19 for freight (USPS Priority Mail) B. Orders eleven (11) items to Twenty (20) add $7.89 for freight (USPS Priority Mail) Return Policy: 1) Returned items must be in resalable condition. a) Unused b) Unblemished c) In original packaging if applicable 2) Cool Cooler Parts must be notified of return via email. 3)Defective items will be inspected and or tested prior to refund. a)Thermoelectric parts come with no guarantee or warranty. NO Exceptions! b) Please provide brief note explaining defect. 4)For credit card customers all returns must be in our possession before the month anniversary of the date of purchase. NO Exception! 5)We do not credit shipping. Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.